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Verily · 2 months ago

Senior Technical Support Engineer

Boston, MA

Full-time

Onsite

Mid, Senior Level

$134K/yr - $190K/yr

3+ years exp

Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues while providing support for infrastructure, permission, and configuration changes.

AnalyticsEnterprise SoftwareHealth CareInformation Technology

Comp. & Benefits

No H1B

Responsibilities

Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish

Project manage new client deployment issues through to resolution

Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes

Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution

Create reports and dashboards for internal issue tracking purposes

Qualification

PythonSQLJiraGithubCloud operationsTroubleshootingCommunicationSelf starter

Required

3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area

Familiarity with SQL and ability to identify root cause of data issues

Proficiency with Jira and Github

Cloud operations experience such as create buckets, VMs, or security access controls

Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering

Exceptional ability to communicate technical details to both senior developers and non-technical customers

Preferred

4+ years of experience in software or healthcare technology

Experience troubleshooting data issues

Experience supporting highly regulated software

'Self starter' mentality, with a passion for owning and driving issues to resolution

Benefits

Bonus

Benefits

Company

Verily

Verily is an Alphabet health tech company focused on research, care, and health financing to deliver on the promise of precision health. It is a sub-organization of Alphabet.

Founded in 2015

South San Francisco, California, USA

1001-5000 employees