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Jiffy.com · 3 months ago

Printer Operations Manager

United States

Full-time

Remote

Mid Level

Jiffy.com is a company focused on providing exceptional customer service and fast delivery in the custom apparel industry. They are seeking a Printer Operations Manager to oversee the day-to-day operations of their printer network, ensuring effective onboarding and communication while managing printer capacity and supporting key operational projects.

ApparelE-CommerceFashionPrinting

Comp. & Benefits

Responsibilities

Manage onboarding of new and replacement printers, ensuring alignment with qualification rubrics and operational readiness

Oversee day-to-day printer capacity analysis and management, balancing supply and demand nationally and at the DMA level

Support rollout of new initiatives such as the 24-Hour Delivery project, including metrics tracking and printer coordination

Manage printer communications, ensuring clear and timely updates on process changes, technology rollouts, and business priorities

Support claims management processes by categorizing and reporting issues, and partnering with printers to drive corrective actions

Assist in testing new product features to validate functionality and usability for printer operations

Coordinate fulfillment of special initiatives (e.g., printer photo projects) and ensure successful implementation

Provide reporting and analysis to leadership on printer capacity, performance, and claims

Qualification

Printer capacity managementOperational communicationsOnboarding processesClaims managementProject coordinationMetrics trackingAnalysis

Required