Western Alliance Bank · 3 months ago
Customer Experience Manager
Westlake Village, CA
Full-time
Onsite
Senior Level
$84K/yr - $103K/yr
5+ years expAmeriHome Mortgage is a Western Alliance Bank company, committed to providing exceptional customer service. The Customer Experience Manager will oversee loan servicing tasks and ensure timely resolution of customer inquiries and complaints, while identifying opportunities for improvement.
BankingFinanceFinancial Services
Responsibilities
Ensure all servicing tasks, inquiries and/or complaints are worked to a resolution in a timely manner and with effective service to our customers. Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, process, and respond to servicing inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Investigate and resolve a variety of complex servicing issues spanning from loan boarding to default liquidation at the operational level
Qualification
Required
5+ years of related experience
High school diploma required
Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate to advanced knowledge of loan servicing
Advanced experience with Microsoft Word and Excel
Advanced speaking and writing communication skills
Preferred
In-depth knowledge of applicable servicing function preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
Morningstar.com
2026-01-09
Company data provided by crunchbase