Lumos · 4 months ago
Enterprise Customer Success Manager
United States
Part-time
Remote
Senior Level
$160K/yr - $180K/yr
7+ years expLumos is a fast-growing startup focused on app and access management solutions for organizations. As a Customer Success Manager, you will guide strategic customers through onboarding, ensure adoption and expansion, and influence customer outcomes and the product roadmap.
CollaborationIdentity ManagementInformation TechnologySecuritySoftware
Responsibilities
Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline
Lifecycle & Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities
Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans
Voice of the Customer: Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption
Consultative Advisor: Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth
Qualification
Required
7+ years of experience in Customer Success or a related customer-facing role, with experience supporting a technical B2B SaaS product
3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships
Proven ability to build strong relationships and engage with senior stakeholders
Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences
Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps
Preferred
Experience in the identity or security space, or a background working in high-growth startup environments
Benefits
Remote work culture (+/-4 hours Pacific Time)
Medical, Vision, & Dental coverage covered by Lumos
Company and team bonding trips throughout the year fully covered by Lumos
Optimal WFH setup to set you up for success
Unlimited PTO, with minimum time off to make sure you are rested and able to be at your best
Up to 16 weeks for expecting parents
Wellness stipend to keep you awesome and healthy
401k matching plan
Company
Lumos
Lumos is a tech company that develops unified access platforms for IT and security teams to manage app and data access.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Scale Venture PartnersAndreessen Horowitz
2024-05-23Series B· $35M
2022-05-03Series A· $30M
Leadership Team
A
Andrej Safundzic
Co-Founder, CEO, Alchemist
L
Leo Mehr
Co-Founder
Recent News
thefastmode.com
2026-01-13
Business Wire
2025-12-24
Company data provided by crunchbase