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Gorgias · 1 day ago

Account Executive, Enterprise Expansion

Los Angeles, CA

Full-time

Hybrid

Mid Level

$167K/yr - $184K/yr

3+ years exp

Gorgias is a company focused on transforming ecommerce through Conversational Commerce. The Account Executive, Enterprise Expansion, will manage a portfolio of enterprise accounts, driving growth and retention by collaborating with Customer Success Managers and engaging with executive stakeholders.

ComputerCustomer ServiceE-CommerceSoftware

Growth Opportunities

Responsibilities

Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets

Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives

Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy

Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively

Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies

Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs

Qualification

Account ManagementSaaS SalesData AnalysisCRM ProficiencyStrategic PlanningRelationship BuildingHighly OrganizedResilientCommunicationResults-OrientedAdaptable

Required

3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV)

Proven track record of driving growth through expansion across portfolios exceeding $1M ARR

Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships

Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients

Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes

Strong verbal and written communication skills, capable of translating technical concepts into business value

Focused on achieving and surpassing growth and retention goals

Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment

Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies

Thrives in a startup-like setting, navigating challenges with tact and composure

Benefits

5-week vacation (We follow each country's appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

We provide private health insurance and retirement pension

Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!