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CoStar Group · 4 hours ago

Photography Manager - Nashville, TN

Nashville, TN

Full-time

Onsite

Mid, Senior Level

$95K/yr - $114K/yr

3+ years exp

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. As a Photography Manager, you will lead a team of photographers and ensure high-quality media services for residential homes, while also managing client relationships and internal workflows.

AnalyticsCommercial Real EstateReal Estate

No H1B

Responsibilities

Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards

Develop and implement efficient workflows optimizing output while maintaining quality product and service

Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed

Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process

Review KPI and scorecard performance regularly to identify key areas for improvement

Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance

Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly

Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services

Frequent travel within your region, and some travel to the Richmond, VA office is required

Qualification

Operations managementCustomer serviceRemote team managementMatterport technologyKPI analysisCommunication skillsAttention to detail

Required

Bachelor's degree from an accredited, not-for-profit University or College

3-5 years' direct operations management of 6+ employees, remote management experience required

Exceptional communication skills and ability to motivate and engage remote teams effectively

Strong attention to detail and commitment to maintaining high standards of quality and accuracy

Expertise in analyzing and interpreting KPIs and performance metrics

Dedication to delivering outstanding customer service and ensuring client satisfaction

Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client's needs

Candidates must possess a current and valid driver's license

Preferred

Experience with Matterport technology and 3D scanning techniques is a plus

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

Life, legal, and supplementary insurance

Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits

401(K) retirement plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups

Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks