Monolithic Power Systems, Inc. · 2 months ago
Sr. Manager, Customer Claims
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $180K/yr
5+ years expMonolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry, seeking an experienced Sr. Manager to lead their customer claims department to operational excellence. The role involves overseeing the end-to-end processing of customer product claims, working closely with various teams to ensure timely resolutions and effective claims handling processes.
ElectronicsEnergyHardwareSemiconductor
Responsibilities
Own and develop the process and procedure of how MPS handles customer claims across our ecosystem from initial detection all the way through resolution
Efficiently monitor claims administration and negotiation progress to reduce claim costs and drive best practices
Oversee the intake, validity and processing of product claims and supporting documents
Build and manage strong relationships with customers to ensure and develop best claims handling processes
Partner cross-functionally with Legal, Finance, QA, and Sales teams to align on business strategy
Work closely with finance to forecast and administer claim settlements
Work closely with legal team to determine the value of settlements and reviews settlement contracts
Work closely with insurance carriers to comply with reporting requirements
Create roadmap and reporting metrics to measure claims handling efficiency and statuses, with the ability to present to executives as needed
Qualification
Required
Bachelor's degree in business administration, accounting or finance preferred
Minimum 5 years' experience in claims management, risk strategy, customer support or similar role; preferably within semiconductor industry or high-tech sector
Excellent communication and relationship management skills, ability to negotiate and influence customers and internal stakeholders
Proficient in Excel and claims management software tools
Exceptional prioritization skills in navigating competing demands and claim priorities
Solid attention to detail and excellent project management skills
Well versed in handling insurance documentation and legal liability
Ambitious and resourceful, willing to go the extra mile to effectively deliver value to our customers while keeping MPS success top of mind
Business acumen skills to understand business impacts to make strong judgement in leading MPS success and customer satisfaction and trust
Adaptable and a problem solver, able to operate in a fast-paced and dynamic environment with rapid development cycles
Benefits
Health care coverage
Dental and vision
401(K) with a company match
Employee Stock Purchase Program (ESPP)
Up to 11 company paid holidays
15- 20 days of paid time off depending on your tenure
Generous discretionary company bonuses
Life and disability protection
Sales incentive bonuses
Stock compensation
Company
Monolithic Power Systems, Inc.
Monolithic Power Systems, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$16.7M2004-11-19IPO
2002-09-13Series D· $16.7M
Leadership Team
Vipin Pala Pala
Director of SiC Technology
Recent News
2025-12-22
2025-12-17
Company data provided by crunchbase