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Lumens · 2 months ago

B2B Account Manager

San Francisco, CA, US

Full-time

Hybrid

Senior Level

$75K/yr - $85K/yr

5+ years exp

Lumens is a leader in luxury home furnishings, lighting, and décor, serving residential, hospitality and commercial design sectors. The B2B Account Manager will grow strategic relationships within the existing B2B customer base and cultivate new relationships to drive repeat sales, blending consultative selling, project management, and account development.

E-CommerceRetail

Responsibilities

Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales

Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution

Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories

Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences

Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor

Engage in outbound and inbound activities via San Francisco based Design Gallery, phone call, email, and chat

Create and execute account strategies that align with client goals and Lumens’ business objectives

Maintain a proactive and organized pipeline, using CRM tools to track touchpoints, forecast sales, and prioritize outreach

Coordinate closely with internal teams—Product, Customer Operations, Fulfillment, and Finance—to ensure seamless order processing and project delivery

Provide timely updates and solutions for project timelines, product availability, pricing, and shipping logistics

Stay informed on industry trends, product launches, and client purchasing behavior within the design ecosystem

Utilize sales analytics and reporting tools to monitor performance and inform strategy

Represent the Lumens brand with integrity and enthusiasm, ensuring clients receive expert guidance and white-glove support

Contribute feedback to improve our sales team offerings, customer experience, and go-to-market initiatives

Qualification

B2B sales experienceClient relationship managementSalesforce proficiencyDesign industryProject management skillsConsultative mindsetClear communicatorFlexibleOrganizational skillsCollaborative

Required

5+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space

Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+)

Understanding of the design industry, including sourcing cycles and procurement behaviors

Familiarity with interior design projects across residential, hospitality, or commercial segments

Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools

Experience navigating a high-growth, e-commerce-driven environment

Benefits

Access to health benefits

401k

3 weeks annual paid time off

Company

Lumens

Lumens is a digital-first design retailer that curates the best furniture, decor, and lighting globally—from iconic European brands to niche artisan creators.

Founded in 2004

Sacramento, California, USA

51-200 employees