BNY · 2 days ago
Senior Vice President, Client Service
Everett, MA
Full-time
Onsite
Mid, Senior Level
$102K/yr - $221K/yr
7+ years expBNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets. They are seeking a Senior Vice President to join their Client Services team, responsible for delivering exceptional service and driving improvements across operations and technology to enhance client experience.
Financial Services
Responsibilities
Develop a thorough understanding of our client’s business, operating model and technology strategy
Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
Act as the central point of escalation across all Operations, Technology and service delivery
Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
Maintain a culture of continuous service improvement across all products and services
Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
Guide service evolution based on client requirements and changing operating model
Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise
Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
Qualification
Required
Proven experience working with large, complex client accounts and resolving critical, non-routine client issues
Acquire deep knowledge of products and services across multiple lines of business and geographies
Strong leadership skills with the ability to guide and assign work to less experienced team members
Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders
Bachelor's degree or the equivalent combination of education and experience is required
Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts
No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts
Preferred
7-10 years minimum related work experience preferred
Experience in an operational area and/or client services preferred
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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