Inmar Intelligence · 2 months ago
Technical Integration Specialist
Headquarters, Winston Salem, NC
Full-time
Hybrid
Entry, Mid Level
1+ years expInmar Intelligence is a company focused on healthcare solutions, and they are seeking a Technical Integration Specialist to execute client integrations within their Healthcare Division. This role involves managing the onboarding process, providing technical support, and ensuring compliance with industry regulations.
Computer Software
No H1B
Responsibilities
Lead client onboarding activities for assigned Healthcare integrations, ensuring alignment with product and technical requirements
Execute onboarding playbooks and checklists to standardize setup, testing, and go-live processes
Coordinate integration timelines, communicate progress to stakeholders, and maintain accurate documentation throughout implementation
Provide Tier 1–2 support for integration issues, escalating complex cases to Engineering or Product as needed
Ensure onboarding deliverables meet defined quality, timeliness, and client satisfaction metrics
Configure and validate partner-specific file workflows (e.g., AS2, SFTP) under established technical standards
Assist in monitoring integration health, identifying data transfer failures, and validating file or API transactions
Support DSCSA-related technical operations by validating EPCIS files, monitoring serialized data flows, and escalating discrepancies for resolution
Maintain logs of onboarding activities, client configurations, and recurring technical issues to inform process improvements
Collaborate with Product, Engineering, and Client Excellence to identify and document recurring integration challenges
Recommend enhancements to onboarding playbooks, integration templates, and data validation workflows
Contribute to reports and dashboards that track implementation progress and data quality
Participate in process improvement initiatives to streamline client onboarding and improve scalability
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, or related field; or equivalent combination of education and experience
1–3 years of experience in client onboarding, technical support, or data integration roles
Familiarity with file transfer protocols such as AS2 and SFTP, and understanding of basic API concepts
Strong communication and organizational skills with the ability to manage multiple onboarding projects simultaneously
Experience using ticketing or project tracking tools (e.g., Jira, ServiceNow, or similar)
Ability to follow standard operating procedures and escalate issues appropriately
Comfortable working in a compliance-driven environment with tight deadlines and multiple stakeholders
Preferred
Experience supporting DSCSA or other compliance-related data exchange environments
Exposure to data validation or quality assurance processes
Understanding of ETL or data integration workflows
Familiarity with cloud-based tools and monitoring platforms (AWS, Azure, or equivalent)
Benefits
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Company
Inmar Intelligence
Welcome to Inmar Intelligence, recently certified a Great Place to Work®! Through curiosity and the intelligent use of data and technology, we make businesses smarter to improve consumers’ lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Schmidt
Chief Financial Officer
Berit Mann, MA
Client Development & Partnership Management Lead (Post-Purchase Solutions)
Recent News
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