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MITRE · 13 hours ago

Intermediate Classified Systems Administrator

Bedford, MA

Full-time

Onsite

Entry, Mid Level

$104K/yr - $155K/yr

2+ years exp

MITRE is a not-for-profit corporation focused on tackling the nation's toughest challenges. They are seeking an Intermediate Classified Systems Administrator to provide user/customer facing support and perform system administration tasks while ensuring mission success for various projects.

Cyber SecurityInformation TechnologyNon ProfitQuantum ComputingSaaS

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and user requests while adhering to established SLAs (Service Level Agreements)

System Administration: Perform routine maintenance tasks, such as user account management, password resets, access provisioning, and basic troubleshooting for hardware, software, and network-related issues

Documentation and Knowledge Base Maintenance: Create, update, and maintain technical documentation, user guides, and knowledge base articles to improve efficiency and empower end-users to resolve common issues independently

Escalation and Collaboration: Collaborate with higher-level IT teams or vendors to escalate complex issues, ensuring proper communication and follow-up until resolution

Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to management and identifying opportunities for process improvement

Training and Support: Provide guidance and training to junior service desk staff and end-users, promoting best practices and ensuring consistent adherence to Classified IT policies and procedures

Qualification

Security+ CertificationSystem AdministrationIncident ManagementDocumentation SkillsCommunication SkillsTeam CollaborationAdaptability

Required

Typically requires a bachelor's degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience

Active Top-Secret Clearance

In accordance with DoD 8570.01M, the selected individual must meet the requirements of an IAT Level II as a condition of employment and computing environment training/certification

Security+ Certification / 8570 Certification – IAT Level II (Must possess certification within 6-months of hire date)

1+ year of relevant system administration experience

This position has an on-site requirement of 5 days a week on-site

Preferred

Excellent verbal and written communication skills to interact effectively with users, stakeholders, and security personnel while maintaining professionalism in a high-stakes environment

Experience with classified IT systems, including secure networks (e.g., SIPRNet, JWICS), secure file transfer protocols, and government-approved software and hardware

Demonstrated ability to follow strict procedures, document actions accurately, and ensure compliance with security policies and operational guidelines

Ability to work under pressure, adapt to rapidly changing priorities, and think critically to resolve issues in a secure and dynamic environment

Experience working in cross-functional teams, including security, network, and systems administrators, to ensure seamless operations in a classified setting

Company

MITRE

Glassdoor2.8

The MITRE Corporation is working to solve some of the nation’s biggest challenges in defense, cybersecurity, healthcare, homeland security, the judiciary and transportation.

Founded in 1958

Bedford, Massachusetts, USA

5001-10000 employees