Ashe Memorial Hospital ยท 16 hours ago
Practice Operational Improvement Advisor
Jefferson, NC
Full-time
Onsite
Mid Level
3+ years expAshe Memorial Hospital is committed to delivering patient-centered, high quality health care. The Practice Operational Improvement Advisor serves as an internal performance improvement coach, providing guidance for operational optimization across multiple practice sites.
Health Care
Responsibilities
Compiles data collection, verification and validation of clinical quality and business metrics to identify patterns and produce meaningful management reports
Responsible for the evaluation of processes/clinical workflows and staffing models for optimization opportunities and conducts on-site assessments providing recommendations for best practice care
Facilitates the development and implementation of action plans for clinical processes and operational practice improvement
Meets with providers, leadership, and staff regularly to manage reports and/or data while providing guidance, recommendations, and setting action plans for meeting project milestones. This includes effective relationship management, problem solving for effective progression towards goals, communicating areas of concern, barriers to achieving goals, and suggestions for improvement
Educates providers and staff on the quality payment program requirements, value-based purchasing, and fee-for-service opportunities
Provides coaching and assists clinical staff regarding clinical workflows for optimization and documentation improvement
Coaches practices on ways to optimize use of the EHR, telehealth, clinical workflows, quality improvement and chronic disease management, to meet both practice requests and mandated guidelines
Maintains data on practices and assigned projects (i.e. status of projects, dashboards, etc.)
Develops tip-sheets and diagrams outlining processes for improved workflows
Provides comprehensive operational reviews and internal control audits
All other duties as assigned
Qualification
Required
Bachelor's degree in health administration, business administration, healthcare/clinical field or other relevant field of study or equivalent combination of education and experience
A minimum of 3 years of progressive healthcare-based experience required
Minimum of 1 year experience leading or coaching performance improvement projects in a healthcare setting
Valid NC driver's license (local travel is required) and insurable under hospital coverage required
Organization (including planning & prioritizing), ability to multi-task and time management skills, strong communication (written and oral), customer service skills, and the ability to work well with individuals and within a team are required
Comfortable leading meetings and presenting with individuals at all levels
Ability to respond creatively to the rapidly changing environment are essential
Proficient in using an electronic health record (EHR) system
Proficient in the use of remote meetings (i.e. zoom, teams, etc.)
Must be fluent in Excel and pivot charts, as well as PowerPoint, to create reports and present data
Good understanding of procedure codes
Knowledge of clinic operations and strong understanding of business processes
Ability to perform under deadlines and heavy workloads
Must be willing to receive all required vaccinations (i.e., flu shot, etc.)
Criminal background check and pre-employment drug screen required upon conditional job offer
Preferred
Change Management Experience preferred
Experience in a physician practice setting, working on quality improvement initiatives including MIPS, ACO, PCMH; practice transformation, billing/coding; or healthcare project management preferred
Project Management Professional (PMP) preferred
Lean/Six Sigma Preferred
Proficient in using an electronic health record (EHR) system. (Athena and Meditech preferred)
Company
Ashe Memorial Hospital
Ashe Memorial Hospital provides world-class medical care.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase