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USAJOBS · 2 months ago

Firearms Sales Associate NF2 Regular Part-Time

Norfolk County, Virginia, USA

Full-time, Part-time

Onsite

Entry Level

$16/hr - $17/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! This role focuses on providing world-class customer service within the firearms department, emphasizing solution-based selling and adherence to all governing bodies' processes regarding firearms and ammunition management.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

The Firearms Specialist provides world class customer service, with an emphasis on courtesy, within the firearms department at the Marine Corps Base Exchange, Camp Elmore, Norfolk, VA

Focuses on delivering a best-in-class customer experience and driving strong customer engagement with the firearms department. Focuses on solution-based selling, offering applicable accessories and services to the customer in addition to the firearm. Required to strictly adhere to all governing bodies¿ processes/requirements including but not limited to: ATF, FFL, DOD, Marine Corps, State, Corporate and local command for selling, handling, receiving, transferring, inventory management, and records management for all weapons and ammunitions

Communicates with management to support customer inventory requests and general business needs. Uses exception reporting to identify merchandise categories requiring corrective action to protect sales and customer service levels. Follows the special-order process according to standard processes. Supports advertising and promotional set up requirements including, merchandising, signing, pricing and other tasks as needed

Supports store operations in areas of POGs (Planograms), replenishing the sales floor, managing on hand integrity, receiving of products, backroom organization, customer program engagement, cash register duties and other operational tasks both within and outside of the assigned department. May be periodically assigned to work in other areas of the store (outside firearms) when firearms workload is not present, is significantly diminished, or there is more staffing than required workload within firearms

Mentors, trains, and leads by example for firearms employees to achieve best practice and brand standards. Maintains highest service levels, and communicating with all stakeholders, including customers, associates, and all management levels. Completes all required training to maintain Firearms eligibility

May work outside of retail in other firearms activities within MCCS including but not limited to the firing range, or target practice facility. May maintain some or all key holder standards; Opening, closing, vendor management, light custodial duties and register operations/cash handling. May require additional training, certifications or licenses as required by the business position including but not limited to, food safety training and military star card access. Participates in year-end inventory. Identifies and communicates potential risk of loss and/or theft

Promotes the cultivation of MCX corporate culture, mission, core values and promotes Marine Corps Community Services at the store level. Articulates MCX value stories and engages with all management and team members through conversations, modeling behaviors, supporting team-centric initiatives and driving team member satisfaction. Adheres to safety regulations and standards. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

This is a white-collar position where occasional lifting up to 45 lbs. with assistance may be required. May require loading and unloading trucks, carts, or pallets

Performs other duties as assigned