Spring Health · 1 day ago
Senior Business Analyst, Clinical Operations
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $114K/yr
2+ years expSpring Health is a leading provider of mental health services focused on removing barriers to mental healthcare. The Senior Business Analyst, Clinical Operations will drive operational excellence by utilizing advanced analytics and performance measurement to enhance care delivery efficiency and member experience, collaborating with various teams to turn data into actionable insights.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency
Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction
Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests
Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams
Synthesize findings into concise narratives that inform decision-making and drive operational initiatives
Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability
Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency
Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity
Identify operational trends and propose actionable recommendations to improve workflow and service delivery
Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement
Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning
Present recommendations and performance updates to senior leaders and stakeholders across the organization
Qualification
Required
Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations
Experience in modeling / forecasting
Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required
Experience using SQL; familiarity with BI tools like Looker or Tableau
Clear communicator who can distill complex findings into actionable insights
A track record of proactively identifying problems and using data to drive solutions
Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines
Collaborative, curious, and eager to grow in a high-impact, mission-driven environment
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase