Bolt · 1 month ago
Technical Support Specialist - Merchant Onboarding
United States
Full-time
Remote
Mid Level
$6,667/mo - $6,667/mo
3+ years expBolt is on a mission to democratize commerce, focusing on providing retailers with a seamless shopping experience. The Technical Support Specialist will guide merchants through the onboarding process, troubleshoot integration challenges, and collaborate with various teams to ensure successful launches.
E-CommerceFraud DetectionMobile PaymentsPayments
Responsibilities
Serve as the technical escalation point for merchant onboarding and configuration issues
Troubleshoot API, SDK, and integration challenges across webhooks, plug-ins, and checkout flows
Read, analyze, and explain Bolt and merchant-side code (JavaScript/TypeScript, HTML/CSS; backend a plus)
Collaborate cross-functionally with Implementation, Engineering, and Customer Operations teams
Identify potential risks and dependencies (“When we fix this, what else will they need?”)
Develop reusable solutions and documentation for recurring issues
Support merchants in test and production environments through to launch
Participate in merchant calls and debugging sessions when needed
Create internal tools, code snippets, and templates to improve visibility and speed
Participate in the technical support on call rotation
Qualification
Required
3–5 years in a technical support, onboarding, or implementation role within SaaS, payments, or e-commerce
Demonstrated ability to read and debug code (JavaScript/TypeScript required; Python/Go/Java a plus)
Deep understanding of REST APIs, authentication, and system integrations
Strong communication skills with both engineers and non-technical stakeholders
Analytical and proactive - able to see beyond the surface issue to root cause and prevention
Strong ownership - you manage merchants and internal follow‑ups independently
Preferred
Experience with Shopify, BigCommerce, Magento, or Salesforce Commerce Cloud
Familiarity with Postman, Datadog, GitHub, and browser developer tools
Prior exposure to payments, risk, or checkout systems
Ability to write and maintain light automation or scripts
Experience mentoring or guiding peers on technical troubleshooting
Benefits
Comprehensive health coverage: Medical, dental and vision
Remote-first workplace
Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
Paid parental leave
Competitive Pay
Retirement plans
Virtual and in-person team & company events
Company
Bolt
Bolt is a fintech company that facilitates one-click online checkouts.
201-500 employees
H1B Sponsorship
Bolt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (12)
2022 (44)
2021 (20)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$982.08MKey Investors
WestCapActivant CapitalLong Venture Partners
2022-01-19Secondary Market
2022-01-14Series E· $355M
2021-10-12Series D· $393M
Leadership Team
Justin Grooms
President
Laura Levinsohn
Director of Employee Experience
Recent News
2025-09-29
2025-09-25
2025-09-03
Company data provided by crunchbase