BNY · 2 days ago
Associate, Client Service II
Pittsburgh, PA
Full-time
Onsite
Mid Level
3+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking an Associate II for their Client Services team, where the role involves resolving client issues and providing information about BNY Mellon products and services.
Financial Services
Responsibilities
Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Support clients in addressing moderately complex operational and technical issues and ensure requests are executed
Apply intermediate problem solving skills, experience, and judgement to analyze information and deliver high quality service to a specialized client base
Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed
Qualification
Required
Bachelor's degree or the equivalent combination of education and experience
Ability to monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed
May have people management responsibilities in some geographies and provide guidance to less experienced team members
Preferred
3-5 years of total work experience preferred
Experience in an operational area and/or client services preferred
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources and tools
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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