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DMI · 17 hours ago

Knowledge Manager

Virginia, United States

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Knowledge Manager to lead IT subject matter experts, evaluate design and architecture issues, and research market technologies to develop cost-effective solutions for customers.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

U.S. Citizen Only

Hiring Manager

Joanna Leonowicz

Responsibilities

Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected

Ensures maximum issue resolution in minimum time to meet Service Level Agreements

Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support, and resolution timeframes

Drives product supportability

Coordinates customer service activities with other internal functions

Maintains customer databases

Qualification

ITILSecurity+Customer serviceTechnical supportLeadership

Required

A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required

ITIL certification

Security+ or equivalent is required

8+ years of experience

Must be a U.S. Citizen

Benefits

Virtual visits through health insurance

Pet insurance

Commuter benefits

Discount tickets for movies

Travel

Annual performance management

Continuing education

Tuition assistance

Internal job opportunities

Career enrichment and advancement

Generous 401k matches both pre-tax and post-tax (ROTH) contributions

Financial wellness education

EAP

Life Insurance

Disability

Annual Awards ceremony

Service anniversaries

Peer-to-peer acknowledgment

Employee referral bonuses

Healthcare benefits

Wellness programs

Flu Shots

Biometric screenings

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees