MasterCorp, Inc. · 2 months ago
Quality Assurance Auditor - Las Vegas, Nevada
Las Vegas, NV
Full-time
Onsite
Mid Level
$37K/yr - $46K/yr
3+ years expMasterCorp, Inc. is a leader in the hospitality industry providing exceptional service and innovative solutions. The Quality Assurance Auditor is responsible for ensuring compliance with Standard Operations Procedures (SOPs) and conducting inspections to maintain quality control of cleaning processes and services.
Health CareHome ServicesHousekeeping ServiceLaundry and Dry-cleaningService Industry
Responsibilities
Conduct on-site resort unit inspections on a daily basis and score in accordance with the company’s inspection criteria developed by the Safety and Risk Management/QA Department
Perform general audits and assessments on general policies, common grounds, internal work spaces, organization of office spaces, well maintained storage areas, facilities and interior guest units
Responsible for assessment of resort-specific brand standards or seasonal topics, as required
Verification of proper inventory levels of cleaning chemicals and working tools
Verification of a weekly schedule for carpet cleaning objectives and inspections to ensure all quality and processes including flooring equipment are in place
Ensure all site staff is wearing and working with complete proper uniforms and non-slip shoes
Support local management team to ensure all housekeeping staff is wearing personnel protective equipment
Provide insight on findings and recommendations for process operational improvement
Provide guidance and recommendations to management and line level on opportunities to increase resort housekeeping quality standards
Coach and inspect 7-Steps to Clean processes, janitorial carpet cleaning services and organizational field procedures
Inspect weekly cleans and ensure daily operational processes are being properly completed based on company standards
Support Learning & Development teams on Supervisor Training Sessions (STS) trainings and executing proper cleaning quality processes
Review and encourage a healthy work environment to ensure work efficiencies and productivity between staff and associates
Create a weekly tracking inspection system to keep track of progress and daily cleaning scores
Maintain subject matter expertise on all resort quality control standards and ensure appropriate changes are incorporated to daily Standard Operating Procedures (SOPs) via the strategic direction of the Senior Vice President (SVP) of Operations
Ensure compliance with applicable safety, health and environmental rules
Identify, observe and report any job exposures to associate in the workplace
Provide feedback on elements needed for site improvement and work with the Regional Director and Director of QA to provide a blueprint utilizing existing standards for future resort performance
The QA Auditor will be given specific project tasks along with their regular inspection duties, these tasks shall have specific deadlines and specific accomplishment goals
Serve as the point of escalation (notification) for major QA processes
Provide recommendations to the Continual Service Improvement process (CSI)
Coordinate and actively participate in internal service operational review meetings to support System Audit and measurement process
Monitor Key Performance Indicator’s to maintain high quality and service to the customer (Customer Stats, Quality)
Interview Associates to evaluate a clear understanding of company programs and policies
Qualification
Required
High School diploma or equivalent combination of work experience and education
Minimum of three (3) years of quality assurance auditing techniques and practices
Proficient with Office 365 (Outlook, Word, Excel, and PowerPoint)
Excellent planning and organization skills
Proven excellent communication skills both verbal and written
Preferred
Quality Assurance Certifications
Safety Certifications
Company
MasterCorp, Inc.
With over 40 years of experience, MasterCorp has proudly served as a trusted partner in the hospitality services industry.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Byrd
President & Chief Executive Officer
Neil Peraza, CPA
EVP & Chief Financial Officer
Recent News
2023-06-07
Company data provided by crunchbase