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SMX · 1 day ago

IT Support Specialist: Endpoint Management and IT Systems (4730)

Broomfield, CO

Full-time

Onsite

Entry Level

$80K/yr - $134K/yr

1+ years exp

SMX is a company dedicated to enabling missions through technology. They are seeking an IT Support Specialist to manage endpoints, ensure compliance, and provide technical support to end users, contributing to the efficiency of the organization's IT infrastructure.

AnalyticsCloud ComputingCloud Data ServicesCloud SecurityCyber SecurityInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Deploy and configure endpoints running Windows, macOS, and Linux platforms, with a strong emphasis on Ubuntu systems

Ensure all endpoints meet performance, security, and compliance standards using automated deployment tools

Manage the lifecycle of endpoints, including inventory management, asset tracking, and system refreshes

Use Microsoft Intune and Landscape for endpoint configuration and compliance management

Assist in ensuring that endpoints adhere to regulatory requirements, including CMMC 2.0 Level 2, industry best practices, and organizational policies

Provide end-user support to troubleshoot and resolve technical issues, improving user experience

Document system configurations, troubleshooting procedures, and compliance reports for IT staff and management

Support basic troubleshooting of Ubiquiti-based campus network systems

Qualification

Linux systemsMicrosoft IntuneWindows operating systemsMacOS operating systemsIT compliance frameworksTroubleshooting skillsDocumentation skillsTeamwork skillsCommunication skills

Required

Proven experience with Linux systems, particularly Ubuntu, including endpoint deployment, configuration, troubleshooting, and ongoing management in an enterprise environment

1-2 years of experience in IT support or a related field

High School Diploma or GED (4-year degree preferred)

Basic knowledge of Windows, macOS, and Ubuntu Linux operating systems

Familiarity with Microsoft Intune and Microsoft 365 GCC-High environment

Strong troubleshooting and problem-solving skills for hardware and software issues

Ability to document technical processes and communicate effectively with IT staff and end users