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Talkiatry · 1 day ago

Senior Manager, Operational Programs – Visit Optimization

New York, NY

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Talkiatry transforms psychiatry with accessible, human, and responsible care. As the Senior Manager of Operational Programs, you will architect initiatives to optimize clinician encounters, driving operational excellence and leveraging EHR for improved financial performance and clinical quality.

Health CareMedicalMental HealthmHealthWellness

Responsibilities

Set Strategy and Drive Execution

Develop and lead the EHR enablement strategy that aligns with Clinical Operations goals across clinical quality, financial performance, and operational scalability

Translate business needs into executable plans, balancing speed with precision and long-term sustainability

Act as the primary connector between clinicians, product, engineering, and operations to ensure alignment, adoption, and impact

Lead EHR Workflow Design & Transformation

Own the end-to-end design, testing, and rollout of optimized Clinical Operations workflows that elevate care quality and reduce administrative friction

Partner with Product, Engineering, Informatics, and Learning & Development to ensure usability, adoption, and long-term sustainability

Define requirements and success metrics that guide the organization through a seamless EHR transformation

Harness Data and Insights for Action

Synthesize operational, clinical, and financial data to identify opportunities that improve throughput, documentation quality, and provider efficiency

Develop dashboards and performance frameworks that create transparency and enable proactive decision-making

Translate insights into strategic recommendations that drive measurable business and clinical outcomes

Champion Process Innovation

Partner with Quality, Clinical, and Operations to reimagine in-visit and post-visit workflows to optimize for both patient quality and financial metrics

Introduce automation and scalable solutions that improve accuracy, efficiency, and clinician satisfaction

Lead change management efforts that ensure adoption, engagement, and long-term cultural impact

Qualification

EHR implementationHealthcare operationsProcess optimizationWorkflow designData-driven decision-makingStakeholder alignmentSQLData visualizationChange managementCommunication skillsSelf-starterCollaborative environment