Pure Storage · 2 months ago
Business Systems Analyst - ServiceNow (HRSD)
Santa Clara, California
Full-time
Onsite
Senior Level
$149K/yr - $224K/yr
5+ years expPurestorage is fundamentally reshaping the data storage industry, and they are seeking a ServiceNow Business Systems Analyst to optimize their HR Service Delivery platform. In this role, you will collaborate with various stakeholders to deliver impactful technology solutions that enhance employee experiences and support HR's transformation journey.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Own the HRSD Platform: Serve as the HR system administrator and subject matter expert for ServiceNow HRSD, overseeing day-to-day functionality, configuration, and support
Drive the Roadmap: Partner with IT and HR leadership to shape and execute the HRSD technology roadmap, ensuring alignment with HR strategy and measurable business outcomes
Expand Beyond ServiceNow: Over time, take ownership of additional HR technologies as our digital ecosystem grows — helping to design, implement, and integrate tools that enable a seamless employee experience
Deliver Enhancements: Translate business needs into scalable system solutions. Collaborate with IT Product Owners to define requirements, manage testing (UAT), and lead smooth rollouts
Enable Adoption: Champion new capabilities by training HR users, communicating updates clearly, and promoting best practices that keep configurations close to out-of-the-box standards
Measure Impact: Develop and automate reports and dashboards to track performance metrics like lead time, cycle time, and case resolution. Provide self-service tools that empower stakeholders with actionable insights
Collaborate & Advise: Act as a trusted advisor to HR Operations and IT, identifying opportunities for process improvement, automation, and simplification
Shape the Future: Partner with peers across HR Technology, PMO, and Analytics to design new ways of working that increase efficiency, alignment, and data-driven decision-making
Qualification
Required
5+ years of experience as a Business Systems Analyst, preferably supporting HR systems or ServiceNow platforms
Proven experience leading HR technology projects from assessment through implementation
Strong hands-on expertise with ServiceNow HR Service Delivery (HRSD), including configuration, reporting, and performance analytics
Working knowledge of ServiceNow data structures, workflows, and audit tables
Excellent analytical and reporting skills, with experience building data-driven dashboards and metrics
Ability to translate complex business problems into scalable, technology-driven solutions
Exceptional communication, facilitation, and documentation skills — you can bridge technical and business conversations seamlessly
Demonstrated ability to work cross-functionally and manage multiple priorities in a fast-paced, global environment
Preferred
ServiceNow Certified System Administrator (CSA) or higher
Experience with HRSD, ITSM, or Case Management modules
Familiarity with Power BI, Tableau, or similar visualization tools
Experience with query development (GlideRecord, Flow Designer, SQL) or willingness to learn
Experience supporting HR systems in multinational or EMEA-based organizations
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
The Motley Fool
2026-01-04
2025-12-30
2025-12-30
Company data provided by crunchbase