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Sprout Social, Inc. · 1 week ago

Director, Workplace Experience

Chicago, IL

Full-time

Hybrid

Director/Executive

$140K/yr - $210K/yr

8+ years exp

Sprout Social is looking to hire a Director, Workplace Experience for the Workplace Experience team. This role involves leading a global team to enhance workplace culture, oversee global office operations, and develop in-person connection strategies to ensure employee success and satisfaction.

AnalyticsAppsSaaSSocial MediaSoftware

Growth Opportunities

Responsibilities

Lead and develop a global team of Workplace Experience Managers, Specialists, and Coordinators

Set clear priorities, create accountability, and provide coaching and growth opportunities

Foster a culture of ownership, creativity, hospitality, and continuous improvement

Oversee Sprout’s global offices (Chicago, Dublin, Seattle, and Krakow, and evolving global footprint), ensuring safe, efficient, and inspiring environments worldwide

Own real estate strategy: evaluate footprint, explore subleases/co-working hubs, negotiate leases, and optimize cost and utilization

Manage workplace technologies and digital integrations (desk booking, access systems, utilization dashboards) to reduce friction and inform strategic decisions

Oversee vendor management, service delivery, and space request intake

Define and lead Sprout’s in-person connection strategy — designing when and where teams gather, informed by data on impact, utilization, and ROI

Partner with People Strategy & Innovation (PS&I) to shape purposeful employee touchpoints (onboarding, team Meetups, leadership events)

Build scalable frameworks and playbooks that empower leaders to plan impactful in-person gatherings

Partner with Legal and Security vendors to ensure compliance, access control, and a safe workplace environment

Drive tooling to improve safety and efficiency while reducing overhead

Report on WE metrics that matter: office utilization, employee satisfaction, belonging, and ROI on in-person gatherings

Evolve in-office rituals, events, and experiences to strengthen connection and culture while remaining cost-effective

Act as a trusted advisor to executives and department leaders on all things space, experience, and presence strategy

Partner with Internal Comms to tell the story of our spaces and in-person strategy and to keep employees informed

Partner with People Strategy & Innovation on employee lifecycle touchpoints and future-of-work design

Partner with Legal on compliance, safety, and lease terms

Partner with Finance on budgeting, ROI tracking, and long-term planning for workplace investments

Qualification

Workplace Experience ManagementReal Estate StrategyHybrid Strategy DevelopmentGlobal Team LeadershipVendor ManagementBudget ManagementWorkplace DesignProject ManagementExecutive PresenceCommunication Skills

Required

8+ years in workplace, facilities, employee experience, or events roles

4+ years of people management, including managing global or distributed teams

Experience shaping hybrid/in-person strategies that deliver measurable business impact

Strong project, vendor, and budget management skills

Experience with real estate planning, workplace design, and security systems

Executive presence and ability to influence senior leaders

Ability to work from Sprout's Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs