Service Support Technician 2 jobs in United States
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MKS Inc. · 1 day ago

Service Support Technician 2

positionRochester, NY
timeFull-time
remoteOnsite
senioritySenior Level
money$30/hr - $38/hr
date6+ years exp

MKS Inc. is seeking a Service Support Technician 2 who will serve as a senior technical expert in the servicing, repair, and installation of RF products. This role involves diagnosing complex issues, providing mentorship to junior technicians, and ensuring customer satisfaction and product performance.

Enterprise SoftwareInformation TechnologyManufacturing
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H1B Sponsor Likelynote

Responsibilities

Lead the diagnosis, troubleshooting, repair, and debugging of advanced RF products, offering guidance to both customers and internal teams
Perform intricate in-house servicing and repair of RF products, addressing sophisticated mechanical, hardware, software, and system failures
Analyze and implement solutions to enhance customer satisfaction
Oversee the maintenance of comprehensive records of service activities, including test results, and service reports
Provide guidance and training to junior technicians, sharing knowledge and best practices

Qualification

RF principlesRF test equipmentTroubleshooting electronic systemsMicrosoft Office SuiteERP systemsCommunication skillsMentorshipLeadership skills

Required

Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience
6+ years of hands-on experience in servicing and repairing RF products or related electronic equipment, with a proven track record of handling complex technical issues
Understanding of RF principles, expertise in utilizing RF test equipment, and proficiency in troubleshooting sophisticated electronic systems
Proficiency in Microsoft Office Suite; experience with ERP systems such as Oracle is advantageous
Exceptional verbal and written communication abilities, with a strong emphasis on customer service and team collaboration
Ability to lift up to 50 lbs and work effectively in both office and laboratory environments

Preferred

Extensive experience with RF generator boards and associated test equipment
Proven ability to lead and implement 6S and Lean methodologies within a technical service environment
Demonstrated leadership skills with a focus on mentoring and developing technical talent

Company

MKS Inc.

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MKS enables technologies that transform our world.
dateFounded in 1961
location
Andover, Massachusetts, USA
people-size10001+ employees
web-link
https://www.mks.com

H1B Sponsorship

MKS Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (5)
2022 (8)
2021 (6)
2020 (4)

Funding

Current Stage
Public Company
Total Funding
$4.97B
2024-05-13Post Ipo Debt· $1.37B
2023-10-03Post Ipo Debt· $3.6B
1999-03-30IPO

Leadership Team

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John T.C. Lee
President & Chief Executive Officer
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H
Hossein Zarrin
Director of Product Marketing
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Recent News

MKS Inc.
MKS Inc. Named One of America’s Most Responsible Companies
2025-12-04
MKS Inc.
MKS Inc. to Participate in Nasdaq 53rd Investor Conference
2025-12-01
BNN Bloomberg
Market Outlook: Nasdaq weakness signals more volatility ahead for markets
2025-11-08
Company data provided by crunchbase