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TRM Labs · 2 weeks ago

Vice President of Post Sales

United States

Full-time

Remote

Director/Executive

8+ years exp

TRM Labs is a blockchain intelligence company dedicated to building a safer financial system. They are seeking a Vice President of Post Sales to lead and transform their post-sales organization during a critical growth phase, focusing on customer outcomes and revenue growth.

Big DataBlockchainComplianceCryptocurrency

Comp. & Benefits

Responsibilities

Transform our post-sales motion into a repeatable, scalable engine that drives both customer outcomes and revenue growth

Unify and lead a team of more than 40 professionals across Customer Success, TRM Academy, Law Enforcement Relations, Global Investigations and potentially other functions

Design and implement premium service tiers and monetization strategies across training, support, and other professional services functions

Build scalable infrastructure to support growth from hundreds to thousands of customers globally

Create clear career pathways and growth opportunities across all post-sales functions

Develop comprehensive post sales strategy supporting our next growth stage to hundreds of millions in ARR

Design and implement tiered support packages that drive both customer value and revenue

Monetize TRM Academy through training, certification, and premium educational offerings

Partner with Sales to integrate post-sales monetization into our go-to-market strategy

Transform siloed processes into streamlined, interconnected workflows adopted at scale

Implement robust change management to ensure we’re able to rollout new processes with speed that are highly adopted

Create data-driven systems for measuring team performance and customer success

Establish exceptionally high standards for deliverable quality and team accountability

Design unified organizational structure with clear growth paths across all functions

Build and maintain high-performing teams within a culture of coaching

Foster a culture of excellence, accountability, and continuous improvement

Qualification

Post sales leadershipChange managementMonetization strategiesCustomer successEnterprise SaaS experienceAnalytical skillsTeam buildingCoachingStrategic thinkingCollaboration