Developer Support Engineer jobs in United States
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Polygon.io · 1 month ago

Developer Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Polygon.io is a company committed to democratizing access to financial market data for developers. They are seeking a Developer Advocate to support and enable their developer ecosystem by providing technical expertise and proactive problem-solving.

Developer APIsFinancial ExchangesFinTechStock Exchanges

Responsibilities

Assist developers in integrating Massive’s APIs and SDKs, offering guidance and troubleshooting support
Diagnose and address technical issues related to development, deployment, and functionality
Help maintain documentation and knowledge bases to facilitate self-service support
Proactively identify and address potential issues to minimize disruptions for developers
Provide feedback to enhance development tools and resources
Collaborate with engineering teams to address recurring issues and implement effective solutions
Communicate technical concepts clearly, especially to non-technical individuals
Take ownership of projects and tasks, demonstrating initiative and accountability

Qualification

REST APIsProgramming languagesDebugging toolsDevOps principlesAnalytical skillsCustomer-centric mindsetCommunication skillsCollaborative environment

Required

3+ years of experience in developer support, software development, or a related field
Familiarity with REST APIs and client-side implementations
Proficiency in programming languages used for building and consuming REST APIs (e.g., Python, Java, Node.js)
Understanding of HTTP methods, request/response structures, and authentication mechanisms
Experience with debugging tools for troubleshooting API issues
Ability to thrive in a fast-paced, collaborative environment
Customer-centric mindset with a focus on exceeding developer expectations
Experience engaging with developer communities and APIs
Knowledge of DevOps principles and practices
Analytical and critical thinking skills
Strong communication skills, both verbal and written

Company

Polygon.io

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Massive empowers participation in the financial markets by providing fair access to market data through a developer-focused platform.
dateFounded in 2016
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://massive.com

Funding

Current Stage
Growth Stage
Total Funding
$6.35M
Key Investors
Headline
2020-09-16Series A· $5.75M
2019-10-02Convertible Note· $0.1M
2019-08-12Convertible Note· $0.5M

Leadership Team

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Quinton Pike
Founder
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Recent News

Newsfile
Massive Closes the Market
2025-11-15
Benzinga.com
EXCLUSIVE: Brokerages Using AI To Help Customers - 'At The Forefront Of Where We're Heading'
2025-11-12
EIN Presswire
Polygon.io is now Massive
2025-11-03
Company data provided by crunchbase