Miratech · 4 months ago
Solutions Architect (Amazon Connect)
All cities, North Carolina, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expMiratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Solutions Architect will design and deploy cloud-based contact center solutions using Amazon Connect, integrating it with the AWS ecosystem and third-party technologies to enhance customer experiences.
Outsourcing
Responsibilities
Serve as the subject matter expert on Amazon Connect, working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach
Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools
Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of Amazon Connect solutions
Develop complete solution designs covering Amazon Connect architecture, contact flows, data integration plans, and security considerations to guide successful deployments
Support sales teams by answering deep technical questions, proposing innovative solutions built on Amazon Connect to client challenges, and enhancing our technical proposals
Stay updated on Amazon Connect and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions
Perform other duties as may be required consistent with the purpose of this role
Qualification
Required
10+ years of experience architecting or selling products and services within CX/Contact Center ecosystems
2+ years of hands-on professional services experience designing and implementing CCaaS solutions, with a strong emphasis on Amazon Connect
Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics
In-depth, hands-on experience with the AWS ecosystem (e.g., Lambda, S3, DynamoDB, Lex) is required
Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within Amazon Connect
Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently
Preferred
AWS Certification (e.g., Solutions Architect Associate) is highly preferred
Benefits
Health insurance
Language courses
Relocation program
Company
Miratech
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
1001-5000 employees
H1B Sponsorship
Miratech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Horizon Capital
2022-04-27Private Equity
Leadership Team
Matthew Ainsworth
Chief Revenue Officer
Nikolay Royenko
President
Recent News
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