FICO · 2 days ago
Senior Manager - Mortgage Client Services
United States
Full-time
Hybrid
Mid, Senior Level
$112K/yr - $176K/yrFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. They are seeking a Senior Manager in Mortgage Client Services to serve as a trusted advisor and Subject Matter Expert to strategic clients, cultivating relationships and developing solutions to address their business needs.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Hiring Manager
Christa Hoelscher
Responsibilities
Serve as a trusted advisor and Subject Matter Expert (SME) to our most strategic clients
Cultivate and maintain effective working relationships with a variety of Mortgage client stakeholders, including Executives/CROs, Product Leaders, Pricing Leaders, and operational management
Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms
Lead discussions and create solutions in client sessions, internal meetings and industry events
Proactively work with customer CXOs and executives to understand their most pressing business issues and successfully position FICO® Scores
Work with internal teams from solution conceptualization to successful closure, including contract review
Create deal-specific competitive analysis and conduct solution overview and detailed planning as required
Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO Score
Develop industry strategy and targets by client and product/solution offering for strategic clients
Support creation of thought leadership white papers, executive briefings and industry symposium presentations
Qualification
Required
Bachelor's degree required; MBA or advanced degree is a plus
Mortgage industry and specifically mortgage financial services domain knowledge required
Experience partnering with the mortgage industry using a consultative approach, advising at the CXO or executive level
Established professional network of decision-makers and influencers within the mortgage ecosystem
Ability to effectively listen to clients and understand their business needs and challenges
Excellent customer service, organizational and follow-up skills
Attention to detail with sound reasoning and problem-solving skills
Ability to travel 35% to 75%, depending on timing of industry events and client needs
Preferred
Knowledge of FICO products and credit scoring methodologies preferred but not required
Benefits
An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
Founded in 1956
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
Business Wire
2025-12-18
2025-12-03
Company data provided by crunchbase