Mass Markets · 2 months ago
Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)
US-TX-Dallas
Full-time
Onsite
New Grad, Entry Level
$13.10/hr - $17.25/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience (CX) and Business Process Outsourcing (BPO). They are seeking Customer Account Representatives to connect with customers, resolve service concerns, and upsell products in a fast-paced environment.
ConsultingInformation Technology
Responsibilities
Make outbound sales calls and respond to inbound inquiries from interested prospects
Follow up with leads and existing customers to drive engagement and retention
Listen actively to customer needs and provide tailored product recommendations
Resolve service-related concerns using internal systems and cross-functional collaboration
Accurately document customer interactions and manage account updates
Follow client-specific scripts, policies, and compliance procedures
Handle sensitive information with confidentiality and professionalism
Escalate complex issues to the appropriate support teams
Deliver first-call resolution through effective communication and problem-solving
Stay current with program updates through training and team meetings
Maintain consistent attendance and punctuality
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Highly reliable and punctual
Strong problem-solving, negotiation, and conflict resolution skills
Customer-focused with empathy, patience, and responsiveness
Ability to multitask, self-manage, and adapt in a fast-paced environment
Team-oriented with strong interpersonal skills
Preferred
1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center
Experience in state or federal work environments
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase