Amazon Web Services (AWS) · 18 hours ago
Sr Product Manager Technical - External Services, Amazon Connect
Seattle, WA
Full-time
Onsite
Senior Level
$152K/yr - $206K/yr
5+ years expAmazon Web Services (AWS) is seeking a Senior Product Manager to lead the development of Amazon Connect Tasks, enhancing how organizations engage with customers and workforce through innovative AI solutions. The role involves defining product vision, collaborating with engineering, and driving adoption of new capabilities to improve operational efficiency across industries.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation
Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
Launch and promote new capabilities, in collaboration with product marketing
Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings
Qualification
Required
5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-25
24-7 Press Release Newswire
2026-01-24
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