NTT DATA North America · 2 days ago
ServiceNow - Enterprise / Platform Architect
Texas, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expNTT DATA is a global innovator of business and technology services, seeking a ServiceNow - Enterprise / Platform Architect to enhance client engagements and optimize ServiceNow investments. The role combines strategic advisory capabilities with hands-on technical expertise, focusing on platform governance, process optimization, and proposal development.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
Develop platform roadmaps aligned with business goals and technical priorities
Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM
Design and implement governance models, KPIs, and process improvement frameworks
Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
Perform health scans, technical debt analysis, and platform scalability assessments
Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
Ensure platform conformance to best practices and licensing strategies
Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
Estimate effort, define scope, and align deliverables with client expectations and budget constraints
Support pricing strategies and resource planning for advisory and implementation phases
Qualification
Required
8-11 years of hands-on ServiceNow experience across multiple modules
Proven track record in advisory consulting and technical delivery
Strong understanding of ServiceNow architecture, scripting, workflows, and integrations
Experience in proposal writing, SOW creation, and client presentations
Demonstrated ability to lead client workshops and translate business processes into technical solutions
Mandatory Certifications by Level: ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
Excellent communication and stakeholder engagement skills
Preferred
PMP, Prince2 or equivalent
Benefits
Be part of a high-impact team driving digital transformation across industries.
Work with top-tier clients and cutting-edge ServiceNow solutions.
Collaborate with experts in advisory, architecture, and delivery.
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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