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Central Pacific Bank · 5 hours ago

Deposit Fee Revenue & Debit Card Product Manager

Honolulu, HI

Full-time

Onsite

Senior Level

$87K/yr - $119K/yr

6+ years exp

Central Pacific Bank is seeking a Deposit Fee Revenue & Debit Card Product Manager responsible for managing consumer and small business deposit products and their associated fees. The role involves developing strategies to enhance fee revenue, managing the Debit and ATM card portfolio, and collaborating with various departments to achieve corporate objectives.

BankingFinancial Services

Responsibilities

Manage the overall fee and product portfolios to ensure that our fee strategy, new account growth, attrition, net growth, cross sales, and profitability support the bank’s overall balance sheet and income statement goals

Responsible for setting and managing goals for fee revenue, product promotions and sales campaigns

Monitor the competitive environment for fee and product profitability/positioning and be aware of changes in the internal and external environment (customer behavior, competition, technological advances, economic conditions, regulatory changes etc.) that can impact profitability

Be able to quantify opportunity/financial impact after data gathering, research, or other analysis and provide recommendation via a Business Case

Obtain approval and implement fee revenue initiatives, product promotion and sales campaigns

Manage projects to develop and implement new fees and products, enhance or streamline existing fees and products etc. This includes defining business requirements, defining customer communication requirements, and tracking of results

Develop planning sheets for new fees/packages, products, promotions, and campaigns to include budget, cost/benefit analysis and project schedules

Track/report on performance of fee initiatives and campaigns

Report and research budget variances

Manage the overall Consumer and Business Debit/ATM portfolio to identify, model and implement new debit-related fee revenue opportunities to support the bank’s overall income statement goals

Responsible for increasing the Bank's key performance metrics for Penetration, Activation, and Utilization by creating strategies and tactics on the debit card platform for consumer and business cards

Design and lead campaigns to migrate customers to debit channels and reduce cash/check reliance

Ensure product tools are effective in supporting the sales team’s objectives

Manage contracts and relationships with network, processor and delivery channel vendors

Assist Compliance, Risk and Audit teams on regulatory alignment and remediation

Streamline process and improve efficiency across the card lifecycle

Responsible for reporting and communicating performance against goals

Maintain relationships with sales teams, the front line, and support areas to achieve fee revenue and debit card goals

Negotiate, execute and manage customer, vendor, and third-party vendor agreements

Work with Training to disseminate Product Knowledge & Sales Tools well in advance of fee/debit card strategy launch/changes

Assist Department Manager in developing, plans, and implements various strategic initiatives identified by Executive Committee as priority initiatives for the year. Utilize various project management skills as he/she will be working many business units across the bank as these initiatives are implemented

Qualification

Fee revenue managementDebit card managementProject managementFinancial analysisRelationship managementSolution orientedThoroughnessEffective communicationActive listening

Required

Bachelor's Degree from an accredited 4-year university, preferably in Finance/Accounting, Business, or Management required

6+ years of experience in Finance or Accounting required

3+ years of experience in banking required

3+ years of management experience, or 5+ years supervisory experience required

Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated

Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications

Must be able to clearly communicate verbally and in writing with all internal and external customers

Must also be able to hear sufficiently to engage in daily discussions and interactions

Must be able to read and understand bank-related documents

Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time

Must also be able to adapt to different work environments as needed to perform the job