Gulf · 3 hours ago
Sr. Customer Service Representative
Framingham, MA
Full-time
Onsite
Mid, Senior Level
4+ years expGulf is a company that values its people and fosters growth. They are seeking a Senior Customer Service Representative to handle daily interactions with customers, assist with inquiries and disputes, and maintain internal databases.
EnergyManufacturingOil and Gas
Responsibilities
Serve as the point of contact for all calls to Customer Service 800 Line; resolving all customer inquiries and disputes, and escalating to appropriate department contact as applicable
Assist consumers with disputes as related to credit card operations, station inquiries, products, and billing
Assist distributors and dealers as related to issues that arise with credit, billing, marketing, accounting, and finance
Support sales staff in daily operations including the resolution of all customer inquiries/issues and the coordination of resources and supplies
Develop and maintain relationships with internal departments; work collaboratively as issues arise
Update and maintain all department reports and databases
Handle credit related activity, including but not limited chargebacks, overshorts, inventory management and coordination, billing, and tracking of credit card transactions
Serve as a back-up to manager for new station set-ups, including credit card processing set up, ordering of equipment, and updating of all internal systems
Participate in special projects, information gathering and ad-hoc reporting as needed
Qualification
Required
Located in the Framingham, Massachusetts area required
Associates Degree or related experience required
Proficiency in Microsoft Office Suite required
4 years experience in a customer service role required
Preferred
2 years experience as lead customer service representative preferred
Experience in petroleum industry preferred
Flexible schedule preferred
Company
Gulf
With over 120 years of dedicated service to our customers and consumers, Gulf has continued modernizing and evolving alongside the industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-29Acquired
Leadership Team
William Ajjouri
Owner and CEO
Courtney (Sisson) Bonzey
Sr. Executive Assistant to the CEO
Recent News
2025-04-22
2024-12-26
Company data provided by crunchbase