Capital Insurance Group · 2 months ago
Tech Support Analyst II
Spokane, WA
Full-time
Hybrid
Entry Level
$37K/yr - $61K/yr
1+ years expCapital Insurance Group is a leading West Coast Property & Casualty insurer that fosters career growth and community engagement. They are seeking a Technical Support Analyst II to provide incident and request management support to internal and external customers, focusing on resolving hardware and software issues while delivering high-quality customer service.
InsuranceProperty Insurance
Responsibilities
Manage, resolve or escalate Service Desk tickets in a timely manner
Provide a high level of customer service to internal and external customers
Thoroughly document incident and request details in the company’s IT service management tools
Assist with user account creation and access management
Provide onsite, desk side support as needed
Understand CIG’s user communities, tools and business process and priorities to provide initial functional support using both off the shelf and internally developed applications
Job description is not prescriptive, but rather a guide as to the duties and responsibilities you will have, however it is not limited to the listed above
Qualification
Required
Bachelor's degree in IT or related field, or equivalent experience
1+ years of service desk experience
1+ years of Technical Support Analyst I experience
IT HelpDesk Professional certification
Benefits
Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans
Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Family Caregiver Support (Homethrive)
Child Care Resources (Tootris)
Business Travel Accident Protection
Voluntary benefit offerings
Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Critical Illness
ARAG Legal Services
Norton LifeLock
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
Home and Auto Insurance Discount Program.
Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Health & Financial Wellness
Wellness platform, tools and events
Health Savings Account – match
Financial Wellness Resources
Company
Capital Insurance Group
Capital Insurance Group operates as a regional property and casualty insurer.
201-500 employees
H1B Sponsorship
Capital Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (5)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-02-19Acquired
Leadership Team
Andrew Doll
President and CEO
Kevin Okelberry
Vice President-Chief Underwriting Officer
Recent News
2025-09-09
FF News | Fintech Finance
2025-09-09
Company data provided by crunchbase