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NEOGOV · 2 months ago

Enhanced Care Management (ECM) Case Manager

Commerce, CA

Full-time

Hybrid

Entry Level

$26.25/hr - $26.25/hr

1+ years exp

Helpline Youth Counseling (HYC) is a nonprofit agency serving Southeast Los Angeles County, providing therapeutic counseling and community resource connections. They are seeking a compassionate Enhanced Care Management (ECM) Lead Case Manager to coordinate care for Medi-Cal members with complex needs and improve health outcomes through effective service coordination and advocacy.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Conduct comprehensive health and psychosocial needs assessments

Develop individualized, person-centered care plans with measurable goals

Coordinate medical, behavioral, dental, long-term services and supports (LTSS), and community resources

Facilitate seamless transitions of care, including hospital discharges

Actively outreach and engage members through in-person visits, calls, texts, and community outreach

Provide reminders, advocacy, and support to help members access and follow through with care

Identify and address social determinants of health (SDOH) such as housing, transportation, food insecurity, or medication access

Advocate on behalf of members with healthcare providers, hospitals, and service agencies

Ensure culturally and linguistically appropriate communication and services

Connect members with supportive resources such as housing, employment training, food programs, and social services

Partner with managed care plans, hospitals, behavioral health providers, and community organizations to coordinate care

Maintain accurate and timely documentation of assessments, care plans, member encounters, and progress

Participate in trainings, clinical supervision, and quality assurance activities

Qualification

Case ManagementCare CoordinationMedi-Cal KnowledgeBehavioral Health ExperienceCommunity-Based ServicesCommunicationOrganizational SkillsDocumentation Skills