Apply on Employer Site

Empower Brands · 19 hours ago

Client Success Manager

Marietta, GA

Full-time

Onsite

Mid Level

3+ years exp

Empower Brands is a company dedicated to providing high-quality products and services in the commercial and home services industry. The Client Success Manager plays a pivotal role in ensuring exceptional service delivery and satisfaction across all client touchpoints, focusing on client engagement, issue resolution, and relationship building.

CommercialOutdoorsResidential

Responsibilities

Serve as the primary point of contact for key clients, ensuring their needs are met with professionalism and urgency

Conduct regular check-ins and facilities condition assessments to proactively address concerns

Monitor service delivery performance across maintenance teams and vendors

Collaborate with operations to ensure timely resolution of service issues and adherence to SLAs

Analyze customer feedback and service data to identify trends, growth opportunities, and areas for improvement

Develop and implement customer experience initiatives that align with business goals

Work closely with account managers, dispatch teams, and field technicians to ensure a unified customer experience

Generate reports on customer satisfaction, service performance, and issue resolution metrics

Present insights and recommendations to senior leadership

Qualification

Customer service experienceClient managementFacilities managementCRM systemsService management platformsProcess improvementMultiple priorities managementHVACJanitorialElectricalPlumbingKPIsCorrigoCommunicationProblem-solving skillsInterpersonal skills