Client Delivery Executive jobs in United States
cer-icon
Apply on Employer Site
company-logo

NTT DATA North America ยท 3 days ago

Client Delivery Executive

positionVernon Hills, IL
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

NTT DATA is a trusted global innovator of business and technology services. They are seeking a Client Delivery Executive responsible for the end-to-end delivery of services for a specific client, ensuring quality and satisfaction while managing financials and client relationships.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
check
H1B Sponsor Likelynote

Responsibilities

Accountable for end-to-end delivery of NTT DATA services for a specific client
Ensure adherence to contractual commitments
Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
Develop and maintain Crisis Management/Disaster Plans
Implement project mitigation plans for yellow or red deliverables
Conduct Customer Governance meetings
Manage Outage/Escalation/Missed SLA incidents
Implement and execute automation and efficiency programs
Drive client improvement plans to enhance satisfaction
Utilize automation for repetitive tasks to boost performance and service quality
Possess a deep understanding of the delivery life cycle
Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts
Manage costs in alignment with annual operating plans and point of sale
Develop action plans to close forecast gaps
Manage account ramp-up/ramp-down resources efficiently
Collaborate with Client Executives to develop customer relationships and manage risks
Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders
Act as a strategic delivery advisor to the executive leadership team
Manage Sales Enablement, ensuring integration with delivery teams
Leverage broader NTT DATA capabilities and resources strategically
Interface with customer architecture teams and senior leadership on emerging technologies
Serve as the main contact for client operations leadership
Maintain effective communication with all stakeholders and cross-functional teams
Stay informed about global industry trends and their impact on IT services
Apply best practices in organizational change management
Solve large, enterprise problems through matrixed organizations
Guide delivery leaders to align service offerings properly
Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process
Coach and mentor a large team of delivery leaders responsible for daily client operations

Qualification

Managed services deliveryITIL Service Framework v4Digital TransformationSAP Basis supportCrisis ManagementClient relationship managementCoachingChange managementCommunication skillsMentoring

Required

Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
8+ years of managing and delivering managed services/outsourced IT projects within a consulting company
8+ years of experience managing a highly leveraged service environment
8+ years of experience in transitioning application and infrastructure service
5+ years of experience in the manufacturing and supply chain domain

Preferred

Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services
Experience in end-user services and security services
Digital Transformation experience leveraging AI to refine knowledge insights
Experience in IT support and production escalations, including incident response and change lifecycles
Strong knowledge of and experience with ITIL Service Framework v4
Excellent verbal and written communication skills
Willingness to travel to client sites as needed
Ability to work across multiple time zones
SAP Basis and Application support experience

Company

NTT DATA North America

twittertwittertwitter
Glassdoor3.9
company-logo
NTT DATA, Inc. is a trusted global innovator of business and technology services.
dateFounded in 1988
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://us.nttdata.com

H1B Sponsorship

NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
John Barr
Vice President - Insurance Strategy
linkedin

Recent News

AETOSWire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threa...
2025-12-05
MarketScreener
AI bubble to be short-lived, rebound stronger, NTT DATA chief says
2025-12-05
Business Wire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threat Landscape
2025-12-04
Company data provided by crunchbase