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TricorBraun · 2 weeks ago

Process Quality Engineer

Ogden, UT

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

TricorBraun is a global packaging leader, providing innovative solutions to a variety of industries. The Process Quality Engineer will focus on customer success by managing relationships and utilizing technical knowledge to enhance product value and service delivery.

Packaging Services

H1B Sponsor Likely

Responsibilities

Combine strong relationship management with technical knowledge to ensure customers get the most value from products and services

Develop and implement customer quality programs and run customer audits or certifications

Analyze and resolve customer complaints using structured problem-solving methods

Build and maintain vendor partnerships, including qualification and requalification of suppliers

Lead cross-functional teams to address quality issues, improve performance, and drive collaboration between customers, suppliers, and internal teams

Engage directly with customers on performance goals and improvement initiatives

Train and mentor team members on quality systems, procedures, and best practices

Identify critical initiatives that improve customer value and optimize internal resources

Qualification

Quality assurance principlesRoot cause analysisContinuous improvement processesCustomer quality programsVendor partnershipsRegulatory standardsRelationship managementCommunicationTeam mentoring

Required

Shown experience in customer success, technical account management, and/or quality management within a manufacturing or packaging environment

Understanding of quality assurance principles, root cause analysis, and continuous improvement processes

Experience developing and implementing customer quality programs and running customer audits or certifications

Demonstrated ability to analyze and resolve customer complaints using structured problem-solving methods

Skilled in building and maintaining vendor partnerships, including qualification and requalification of suppliers

Experience leading cross-functional teams to address quality issues, improve performance, and drive collaboration between customers, suppliers, and internal teams

Knowledge of regulatory standards and quality documentation practices

Strong communication and relationship management skills, with the ability to engage directly with customers on performance goals and improvement initiatives

Background in technical support or production line troubleshooting, ideally with exposure to packaging, plastics, or manufacturing processes

Ability to train and mentor team members on quality systems, procedures, and best practices

Demonstrated success in identifying critical initiatives that improve customer value and optimize internal resources

Preferred

High School Diploma/GED and 8-10 years of experience within technical environment in packaging industry preferred

Benefits

Comprehensive benefits in medical, dental, and vision insurance

Retirement plan with employer match

Paid time off plus holidays

Tuition reimbursement, and much more

Company

TricorBraun

TricorBraun is a distributor of primary packaging in plastic and glass containers, closures, dispensers, tubes and flexibles.

Founded in 1902

St Louis, Missouri, USA

1001-5000 employees

http://www.tricorbraun.com

H1B Sponsorship

TricorBraun has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (1)

2020 (2)