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AAC Inc. · 2 months ago

Help Desk Tier 2 - Senior

Mountain View, CA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

AAC Inc. is a technology-focused company seeking a Senior Help Desk Tier 2 professional. The role involves providing specialized IT support, including system deployment, imaging of new systems, and managing standard office computing equipment.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Requires a bachelor’s degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support and relevant to the job description

Additional education or experience may be substituted for some education/experience requirements

Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals

ITSM ticketing system experience required (e.g., Remedy, ServiceNow)

Must have an active DOD Secret security clearance

Must have an active Security+ certification

Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing

Must be able to work independently and within a team

Qualification

Tier 2 supportITSM ticketing systemsSecurity+ certificationWindows 10/11Microsoft Office SuiteCustomer serviceCommunication skillsTeamwork

Required

Requires a bachelor's degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support and relevant to the job description

Additional education or experience may be substituted for some education/experience requirements

Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals

ITSM ticketing system experience required (e.g., Remedy, ServiceNow)

Must have an active DOD Secret security clearance

Must have an active Security+ certification

Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing

Must be able to work independently and within a team