USAJOBS · 2 months ago
Supervisory Health System Specialist (Deputy Experience Officer)
Long Beach, California, USA
Full-time
Onsite
Mid, Senior Level
$123K/yr - $160K/yr
1+ years expThe Long Beach Health Care System is currently recruiting one Supervisory Health System Specialist (Deputy Experience Officer) in the Experience Office in Long Beach, California. The incumbent provides leadership and develops organizational objectives for the Veteran/Patient, Employee Experience and Customer Service programs that complement the goals and strategic plan for VALBHCS, VISN 22, and VHA.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Make determinations and advise on complex administrative processes that could affect patient-family focus delivery for the VALBHCS and/or have significant impact on the Veteran/Employee Experience
Perform a variety of senior level analytical, planning, evaluative, and advisory work which serves as precedents for others
Promote a patient and family focus within the VALBHCS by educating, mentoring, consulting, collaborating with a cross-section of departments and/or staff
Manage available resources (personnel, space, equipment, and money) and collaborates with CXO in establishing priorities for distributing these resources based on programmatic needs
Develop innovative ways to resolve major administrative problems or plans the most significant administrative management aspects of professional programs
Utilize SHEP, Press Ganey and Signals data and reports to accomplish the mission and sustain improvement outcomes. Coordinate, evaluate and measure data and trends regarding veteran and employee satisfaction obtained through national, VISN and local survey results
Plan, schedule, and carry out projects concerned with the analysis and evaluation of programs or organizational effectiveness
Develop analyses, evaluations, and recommendations normally reviewed by management officials only for potential influence on broad agency policy objectives and program goals
Analyze and evaluate major administrative aspects of substantive, mission oriented programs
Maintain good relations with various civic and professional groups, service organizations, accrediting agencies, volunteer worker groups, news media, and the community at large, as well as individual contacts with patients, visitors, and individuals in the community
Foster an environment which enhances employee's morale, sense of pride, and appreciation of their worth to the organization in order to increase employee productivity and retention
Develop/maintain a system to ensure that complaints and inquiries are appropriately received/resolved and/or that the sources of complaints of a recurring nature are investigated
Identify/propose solutions to management problems which are characterized by their breadth, importance, and severity for which previous studies and/or established management techniques are frequently inadequate
Negotiate effectively with management to accept and implement recommendations, where the proposals involve substantial agency resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity studied
Apply the specialized principles and practices of health care management in directing a health care delivery system
Qualification
Required
A transcript must be submitted with your application if you are basing all or part of your qualifications on education
Only education or degrees recognized by the U.S. Department of Education from accredited colleges or institutions may be used to qualify for Federal employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-13 position you must have served 52 weeks at the GS-12
The Occupational Series 0671 includes an Individual Occupational Requirement (IOR). Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM
Undergraduate or graduate education in a major field of study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration
Specialized experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field
Successful completion of an agency-sponsored on-the-job training program, it included a formal individualized training plan
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization
Preferred
Extensive knowledge of specialized administrative requirements of healthcare delivery systems
Sufficient knowledge of clinical practices, procedures/standards, and/or develops ways to resolve major administrative problems
Benefits
Relocation/Recruitment Incentives: May be authorized
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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