Mitsubishi Electric US, Inc. · 2 months ago
Technical Support Engineer - Compressors
Suwanee, GA
Full-time
Hybrid
Mid Level
$73K/yr - $100K/yrMitsubishi Electric US, Inc. is a leader in HVAC technology, seeking a Technical Support Engineer for Compressors. This role involves providing technical support and guidance throughout the sales process, collaborating with various teams, and ensuring customer satisfaction through effective problem-solving and communication.
AutomotiveElectronicsManufacturingRemote Sensing
Responsibilities
Provide technical support and guidance through each phase of the sales process – i.e. lead generation, conversion, deal closing and post-sales process. Participate in customer discovery calls, weekly meetings with factories and research needed for customer inquiries
Support Customer’s compressor approval process (laboratory tests, simulations, start-up, etc)
Provide field support and training by traveling to job sites to assist with product installation and hands-on training
Answer technical inquiries, document solutions, and ensure the efficient operation of Compressors through tasks like email consultation, product training, and managing escalations
Ensure a positive support experience for internal and external customers by developing strong relationships and building trust through an exemplary professional attitude and an inquisitive approach to understanding customers’ needs
Maintain accurate tracking and documentation of customer requests, product issues, or new business proposals using SharePoint system to organize and prioritize needs while ensuring the highest standards of accuracy are met
Champion the use of Microsoft Office 365 applications across the business to replace “one-off” solutions and support process improvement
Maintain up-to-date knowledge of industry trends, the competitive landscape and current issues affecting compressors
Collaborate with global teams and serve as an ambassador for the sales team
Qualification
Required
Degree in Mechanical Engineering (preferred), or related
Collaboration: Work closely with Sales, R&D Engineering, Quality and other departments for the support and development of tailored solutions, troubleshooting product cases, and collaborating on the technical solutions behind developing customer proposals
Technical Aptitude: Strong understanding of Compressor technology, Refrigeration and HVAC applications with the ability to provide expert advice on Compressor technical information to various audiences
Problem-Solving: Analytical troubleshooting ability to identify, diagnose and efficiently resolve technical issues and customer concerns, providing timely feedback to ensure customer satisfaction
Communication Skills: Excellent verbal and written communication, with the ability to explain technical information clearly to multiple audiences and the ability to collaborate with a multi-cultural team in different countries
Sales Acumen: Ability to isolate product opportunities, competitors' strengths/weaknesses, build relationships, and support the sales team in winning new business while maintaining excellence in customer service with existing customer relationships. Availability to travel domestically (customer sites and Industry related events) and abroad (Mitsubishi Compressor Plants)
Product Knowledge: The ability to develop a familiarity with a wide range of compressor types and applications
Familiar with the following systems or applications: Microsoft Suite, including PowerPoint, Excel, SharePoint, OneNote, etc
Strong Customer Service orientation with a relentless pursuit of excellence
Ability to communicate effectively with peers, business users, and management
Ability to work with attention to detail in a rapidly changing environment
Creativity and ability to perform diagnostics, identify problems, communicate problem resolution and the ability to learn on the job
Ability to work independently and in a team-oriented environment
Team-player personality that demonstrates MEUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously
Benefits
Commissions based on achieving individual performance and/or sales metrics
Incentive compensation
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Mitsubishi Electric US, Inc.
Mitsubishi Electric is one of the world's leading names in the manufacture and sales of electrical and electric products and systems used in a broad range of fields and applications.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
M
Mike Corbo
Executive Officer, Chief Rep. America’s Region, President & CEO Mitsubishi Electric US Holdings Inc.
Recent News
EIN Presswire
2025-10-31
2025-10-29
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