WeInfuse · 2 months ago
Client Success Specialist
Austin
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expWeInfuse is an established healthcare SaaS company specializing in infusion center software and consulting services. They are seeking a Client Success Specialist to provide excellent support to new and existing clients, including onboarding and troubleshooting issues with their healthcare SaaS application.
Information TechnologySoftwareWeb Apps
No H1B
Responsibilities
Learn and understand the Infusion Center healthcare model
Onboard new clients onto and support existing clients on our healthcare SaaS application
Troubleshoot and document software operational and technical issues
Respond to client support issues, report bugs/issues and feature requests
Provide excellent client service with friendly, professional responses
Create client training materials, draft release notes, and help prioritize development of new features
Go beyond your comfort zone when needed
Be an awesome addition to our growing team
Qualification
Required
Bachelor's degree, required
2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required
Proven track record of achieving and exceeding measurable goals
Must be detail-oriented, able to multi-task and be extremely organized and efficient
Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
Ability to say: 'I don't know, but I can get that answer for you' and then find the answer for the client
Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
Able to work independently (but understand we won't leave you on an island)
Some travel required (10%)
Preferred
Experience in information technology and technical support a plus, but not required
Company
WeInfuse
WeInfuse is a web‐based application that centralizes and streamlines all aspects of infusion center management solutions.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2023-03-02Private Equity
Leadership Team
Bryan Johnson
Co Founder, Product Manager & CEO
Reece Norris
Co-Founder and Chief Operating Officer
Recent News
2023-12-21
2023-12-21
Company data provided by crunchbase