VEG ER for Pets · 2 months ago
IT Field Support Specialist, Bay Area
United States
Full-time
Remote
Entry Level
$70K/yr - $80K/yr
1+ years expVeterinary Emergency Group (VEG) is dedicated to improving the ER experience for pets and their owners, with hospitals open 24/7/365. The IT Field Support Specialist will provide essential IT support to ensure smooth operations at hospitals, requiring a blend of technical skills and customer service to troubleshoot issues and implement solutions.
Customer ServiceEmergency MedicineHealth CarePetVeterinary
Responsibilities
Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals
Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs
Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met
Represent the IT organization professionally in dealing with our VEGgies & Customers
Interview for additional staff as needed to ensure the highest level of customer service is maintained
Focus on continuous IT improvements for a better customer experience
Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests
Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures
Work with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects
Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills
Recommend and maintain streamlined Hospital technology and implement best practices
Travel is required; to support our local hospitals every day + New Hospital Openings. Frequent flights and driving will be required. Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role
Weekend or holiday travel may be required to align with our hospital openings
Qualification
Required
Minimum 1-2 years of technical help desk support experience
Ability to understand general technology processes and tools to apply their usage at our hospitals
Proficient in Apple products and Mac OS. (Network experience is a Plus)
Manage several tasks or projects at once
Strong communication skills, both written and verbal
Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities
Assess, mentor, and coach future assigned direct reports ensuring the highest-level employee performance based on organizational goals, processes, and procedures
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Ability to work with all levels of staff within & outside of IT + outside of the organization
A self-starter able to work independently but comfortable working in a team environment
Dependable and flexible when necessary
Good analytical and problem-solving skills
Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds
Preferred
Construction-related industry experience is a plus
Benefits
Comprehensive health and wellness benefits, and access to free therapy or counseling
Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
Unlimited PTO to use for vacation or sick days - however you need it!
Generous referral rewards, so our awesome people can bring in more awesome people.
Casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
Company laptop and a monthly cell phone reimbursement
Company
VEG ER for Pets
In 2014, VEG was born with a mission to help people and their pets when they need it most.
1001-5000 employees
H1B Sponsorship
VEG ER for Pets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$100M2021-09-22Series C· $100M
Leadership Team
Anna Foster, DVM
Chief of Staff to the CEO
David Bessler
Founder, CEO
Recent News
Seattle TechFlash
2025-11-06
Company data provided by crunchbase