NEOGOV · 2 months ago
Customer Service Unit Paralegal -Front Desk & Solution Center
46204, IN
Full-time
Onsite
New Grad, Entry Level
$41K/yr - $41K/yrNEOGOV is part of the Marion County Prosecutor’s Office, which is dedicated to a fair and equitable criminal justice system. The Customer Service Unit Paralegal will assist custodial and non-custodial parents with child support inquiries and ensure efficient service delivery while adhering to regulatory guidelines.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Early arrival paralegal must arrive each morning for work by 7:45am and be ready to open lobby doors at 7:55 am sharp
Late arrival should arrive no later than 8:30am. and close lobby doors at 4:45pm
Must have extensive knowledge of child support so that questions can be answered on a multi-line phone system
Provide efficient and effective services to parents with child support related questions, complaints, or concerns over the phone
Handle unique situations that may not require calls being transferred to the DPA or paralegal, such as calls from other counties and the clerk’s office, etc
Enter and update information in the computer system including clear notes
Master the statewide child support computer system and other applications needed to fully perform daily functions
Work reports
Must be able to meet daily, weekly and monthly goals
Ensure that all work is completed in strict compliance with all applicable federal and state regulatory rules, laws, and guidelines, including IRS Publication 1075
Be enthusiastic about learning new skills and procedures
Maintain a highly professional attitude and appearance. Must be a positive team player and work well with others including other paralegals, Deputy Prosecutors, administration, and the public
Respond to emails and phone calls in a timely manner
Staff and manage the Front Desk of the Child Support Division which includes brief face-to-face contact with the public when answering questions, receiving documents and providing documents
Maintain a spreadsheet of daily case activities
Participate in the planning and review of the Unit’s goals as needed. Contribute to the effective and efficient daily operations of the Marion County Prosecutor’s Office, Child Support Division through increased and ongoing knowledge of procedures
Abide by all policies and procedures set forth in the Marion County Prosecutor Office’s Personnel Policies and Procedures Manual
Be punctual and adhere to attendance policies
Additional duties as assigned, including, but not limited to, on-going training on unit tasks and responsibilities and re-training when appropriate
Qualification
Required
Excellent oral and written communication skills. Must work well with the public and maintain a proper public image
Ability to work with a diverse group of people
Must manage time well, work efficiently and set appropriate priorities on work to be undertaken. Ability to work quickly and accurately under time and situational pressures. Must have organizational skills and have initiative to foresee the daily needs of the section
Ability to work independently. Must be dependable and responsible
Excellent attendance record
High School Diploma or equivalent required
Demonstrated leadership ability in present and past positions; demonstrated ability to maintain sound and effective relationships with peers
Applicant must be a Marion County Resident at time of hire or willing to relocate to Marion County within 6 months of accepting the position
Preferred
College degree preferred
Prior experience in Child Support, a plus
Benefits
Comprehensive benefits package
Medical insurance
Benefit leave
Paid holidays
Annuity savings account through the Public Employees Retirement Fund (PERF)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase