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Blood Bank of Alaska · 2 months ago

Donor Caller

Anchorage, AK

Full-time

Onsite

New Grad, Entry Level

Blood Bank of Alaska is seeking a Donor Caller to join their team dedicated to saving lives. The role involves contacting blood donors by telephone to encourage donations, inform them about medical issues, and respond to inquiries.

Health CareMedicalPharmaceutical

Responsibilities

Contacting blood donors by telephone to encourage and schedule additional blood donations, inform donors about new blood related medical issues, and respond to questions

Directly communicating with blood donors to extend our appreciation to new donors, thank donors that reach special milestones, and resolve any basic concerns presented by volunteer blood donors

Serve as a resource to staff and donors for routine questions regarding donor eligibility

Contact current volunteer blood donors to meet current blood needs

Maintain familiarity with donor requirements and upcoming blood drives

Stay informed and updated on changing blood regulations. Utilize resources available to answer internal and external customer inquiries

Maintain a customer service driven approach dedicated to achieving draw goals through donor calling, appointment setting and follow up communication

Exhibits support of BBA values, quality objectives, and customer service standards at all times

Maintain positive image of BBA throughout the community with positive, professional and courteous telephonic communication

Demonstrate excellent phone etiquette at all times, regardless of donor demeanor. Display professional courtesy during each interaction with internal and external customers

Compile information for internal/external complaints and route appropriately

Contribute to quality control by verifying filing system of donor records is complete and accurate

Must make a minimum of 25 calls per hour

Performs other duties as assigned and qualified to perform

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general

Must make customer’s needs a high priority in face-to-face or telephone contact

Must consistently deliver service in a timely, accurate, professional and friendly manner

Demonstrate a high level of problem-solving skills

Qualification

Customer service skillsCommunication skillsOrganizational skillsComputer literacyProblem-solving skillsInterpersonal skillsPositive attitudeAdaptability

Required

Excellent written and verbal communication skills

Exceptional organizational skills and ability to prioritize work

Ability to work independently and adapt to fluctuating workloads

Must be able to interface effectively and harmoniously with employees in all departments

Must represent the Blood Bank of Alaska in a professional manner at all times

Must be computer literate; proficient in Word and database software

Ability to work with others to achieve departmental and organization goals and objectives

Ability to utilize abilities and talents effectively

Demonstrate a positive attitude toward one's work and job

Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission

Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one's approach as the requirements of the organization/department change

Ability to change within the organization or to change job requirements as needed

Retains subject matter expertise in field or profession

Strong interpersonal and communication skills

Ability to foster a working environment conducive to excellent customer service

Good organizational skills

Ability to problem solve, and to make quality decisions

Ability to maintain confidentiality

Ability to stand, sit and walk for long periods of time

Ability to lift 30lbs

H.S. Diploma or GED

Experience working in a role with community involvement

Demonstrated ability to meet goals established