West Point Optical Group · 5 months ago
Area Assistant Manager / Lead Optician - Pittsburgh Area
Pittsburgh, PA, 15238, US
Full-time
Hybrid
Mid, Senior Level
2+ years expWest Point Optical Group operates Pearle Vision locations known for their exceptional patient care. As the Area Assistant Manager / Lead Optician for the Pittsburgh Market, you will drive revenue, lead daily operations, and provide optical expertise while ensuring a high level of patient satisfaction.
EyewearHealth CareRetail
Responsibilities
Drive revenue by maximizing sales opportunities with both walk-ins and scheduled patients
Educate patients on premium lens options and eyewear upgrades to boost average ticket value
Help implement marketing and outreach strategies to attract new clientele
Monitor and improve KPIs: Average ticket value, capture rate, and patient satisfaction scores
Deliver 5-star service and motivate the team on best practices in optical sales and add-on promotions
Provide expert frame styling, precise measurements, and adjustments to ensure patient satisfaction
Educate patients on lens options (e.g., anti-glare, progressives) to maximize value and satisfaction
Manage daily workflows, including order processing, inventory, and schedule coordination
Manage optical lab orders, troubleshoot issues, and ensure timely fulfillment
Maintain strong relationships with patients to encourage repeat visits and referrals
Act as a key leader in the store, supporting staff and ensuring smooth operations
Oversee daily workflows, including opening/closing, inventory, and doctor schedule management
Serve as the go-to leader when the Market Manager is unavailable
Foster a collaborative team environment and assist with on-boarding/training
Collaborate with the Doctor and Market Manager to achieve store goals
Qualification
Required
2+ years of optical or specialty sales experience
Proven ability to meet/exceed sales targets in a customer-facing role
Strong interpersonal skills and a passion for delivering exceptional patient care
Valid State Driver's License and State Minimum insurance coverage
Flexibility to work weekends/evenings as needed
Preferred
ABO/NCLE certifications, a plus!
Benefits
Performance-based bonuses for top performers.
Career growth opportunities within the franchise.
Employee discounts on eyewear.
Company
West Point Optical Group
West Point Optical Group is a retail provider of eyewear, also offering various eye care services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.82M2014-06-18Seed· $0.82M
Leadership Team
Dan McGowan
Chief Financial Officer
Recent News
LinkedIn
2024-05-20
Company data provided by crunchbase