Scott & Associates, PC · 3 months ago
Debt Resolution Specialist
Carrollton, TX, US
Full-time
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expScott & Associates, P.C. is a legal recoveries organization dedicated to providing exceptional legal representation to industry clients. They are currently seeking a Debt Resolution Specialist to join their Collections team, responsible for negotiating payment arrangements and assisting consumers with debt collection matters.
LegalProfessional Services
Responsibilities
Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
Negotiate payment arrangements based on Firm and client standards
Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
Follow with consumers on missed and returned payments
Exhibit customer service standards consistent with all quality assurance expectations
Meet all monthly collection and production goals
Maintain knowledge of and follow all laws and regulations governing debt collection
Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed
Qualification
Required
Two years of experience in a high-volume call center
Third party/legal debt collection experience
Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
Strong negotiation skills
Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
Ability to multi-task and manage time effectively
Ability to be flexible to adapt and act quickly when urgent matters require it
Ability to maintain professional working relationships in a highly competitive environment
Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
Ability to maintain confidentiality
Preferred
Bilingual English/Spanish strongly preferred
Benefits
This role is bonus eligible up to $1400/month
Company
Scott & Associates, PC
Scott & Associates, P.C.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase