Jr Help Desk Technician jobs in United States
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ITS, LLC ยท 3 days ago

Jr Help Desk Technician

positionVandenberg Village, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$65K/yr - $75K/yr
date1+ years exp

ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the 24/7 NOC Operations Support Help Desk for the Space Command & Control at Vandenberg SFB. The role involves providing tier I technical support, troubleshooting hardware and software issues, and managing software licenses.

Cyber SecurityInformation TechnologySoftware Engineering
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Senior ManagementbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote
Hiring Manager
Damon Guinta
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Responsibilities

Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status
Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
Monitor trouble ticket queues and emails for timely customer engagement and resolution
Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
Interact well with peers, end users, and external support organizations in a professional and courteous manner
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software

Qualification

CompTIA Security+Active DirectoryHelp Desk SupportMicrosoft Windows 10Microsoft Office 2016TroubleshootingCustomer ServiceTeam Collaboration

Required

High School Diploma
CompTIA Security+ certification
Top Secret Clearance Required
U.S. Citizenship is required

Preferred

1 years of experience

Company

ITS, LLC

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ITS is a minority owned, Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with experience in space systems and associated ground systems.
dateFounded in 2006
location
Colorado Springs, Colorado, USA
people-size51-200 employees
web-link
https://itsaerospace.com

Funding

Current Stage
Growth Stage

Leadership Team

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Hassan Campbell
President & CEO
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Company data provided by crunchbase