Kustomer · 1 day ago
Solutions Consultant
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expKustomer is the industry leading conversational CRM platform perfecting every customer experience. The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle, focusing on building relationships with prospects and delivering tailored solutions.
CRMCustomer ServiceSaaS
Responsibilities
Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
Evangelizing Kustomer platform value to customers (including business & IT executives)
Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
Development of a technical sales strategy
Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
Mapping RFI/RFP requirements to software solutions
Scoping, managing and executing customer pilots and Proof of Concepts
Solution scoping abilities - using our existing solution and influencing new product development
May involve handling sensitive personal data
Qualification
Required
8+ years of Mid Market/Enterprise software selling experience
Excellent interpersonal, communication, persuasion, presentation, and writing skills
CRM, Contact Center or Customer Service Experience is highly desired
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Must be willing to work in a fast-paced startup environment with multiple responsibilities
Bachelor's degree or relevant professional experience
May include traveling for 30 to 50 percent of the time
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase