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Komatsu · 1 day ago

Director, Autonomous Systems - Customer Service

Tucson, AZ

Full-time

Onsite

Director/Executive

10+ years exp

Komatsu Mining Technology Solutions is a leader in mine management technology, aiming to drive efficiency and sustainability in the mining industry. The Director of Autonomous Systems - Customer Service will ensure exceptional customer service and provide leadership for solutions deployment while fostering a high-performing team to achieve long-term success.

ConstructionIndustrialManufacturing

Responsibilities

People leadership – drive culture of care, accountability and customer service. Built on employee development and best practice people leadership

Accountable for Autonomous systems product introduction, coordination of Global Deployments, and Global Support and distributor enablement

Measure, report and improve customer service. – process and system improvement, innovative service offerings, structures or tools/products utilising PDCA or other improvement process

Provide advice, guidance and direction to the Executive team to ensure creation and execution of realistic financial and execution plans aligned with Company Strategic Initiatives and Business Goals

Work with partnership in the Komatsu group company to understand which services and processes result in meaningful adoption of product features and functionality, high customer satisfaction, and enthusiastic customer promoters

Identify synergies across the business, manage change across the organization and drive efficiency

Qualification

Customer service experienceChange managementLeadership abilityManagement accountingMining industry knowledgeResourceful thinkingEffective communicationCollaboration skills

Required

Minimum of ten (10) years of relevant customer service experience in a systems or engineering discipline, ideally supporting production critical and/or safety critical systems

Degree in relevant field (Business, Engineering, Software etc.) that supports Director level strategic thinking

Minimum ten (10) years in a senior leadership role

Proven and demonstrable leadership ability, leading large teams with diverse engineering backgrounds

A deep understanding of technology and change management to ensure customer satisfaction and project success

Management accounting acumen including, but not limited to, P&L analysis

A resourceful thinker who is willing to challenge the status quo of the organization

An effective communicator, compelling leader, and strong collaborator