Wellth · 2 months ago
Senior Client Success Manager
United States
Full-time
Hybrid
Senior Level
$110K/yr - $160K/yr
5+ years expWellth is a pioneering digital health company focused on improving health outcomes for chronic condition patients. The Senior Client Success Manager will manage client accounts with leading health plans and providers, ensuring successful implementation and adoption of Wellth's solutions while fostering long-term relationships and driving program performance.
Health CareInformation TechnologymHealthPersonal Health
Responsibilities
Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations
Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
Serve as the voice of the customer and champion customer needs internally at Wellth
Make everything that we do better and smarter, using data as your guide where possible
Manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle
Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives
Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution
Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement
Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact
Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations
Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners
Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country
Qualification
Required
Minimum Education: Bachelor's Degree
5+ years' experience in healthcare or healthcare-focused market
Account management and/or client-facing experience with health insurers and/or risk-bearing providers
Strong communication, presentation and interpersonal skills
Excellent project management skills, leading implementations and/or other complex initiatives
Experience working with senior healthcare executives
Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)
Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges
Excellent attention to detail, multitasking and organizational skills
Self-starter with strong analytical skills and a data-driven focus
Up to 30% travel
Preferred
The digital health landscape and/or at an early-stage company
Medicare and/or Medicaid programs
Sales (either net new sales or expansions/renewals)
Healthcare data and analyses
SQL experience
Benefits
Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey, CA.
Robust paid time off and generous parental leave program.
Competitive salary & bonus structure.
Health, dental, vision insurance, and FSA/HSA plans.
Ability to have a positive impact on people who need it most.
Support of a highly dedicated team focused on building the future of healthcare.
Company
Wellth
Wellth motivates medication adherence using Behavioral Economics
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75.05MKey Investors
Mercato PartnersSignalFireAVP
2025-08-20Series C· $36M
2023-03-30Series B· $20M
2020-06-19Series A· $1.5M
Leadership Team
Alec Zopf
Chief AI & Automation Officer, Cofounder
Recent News
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